Tour Gold Coast Japanese

Temporarily Closed – Tour & Office

Dear valued customer,

Following Government announcements from 22nd of March and concern of significant increase of positive cases of Coronavirus, Tour Gold Coast has decided to temporarily close our operations until further notice. All confirmed bookings will be informed soon for cancellation with no cancellation charges.

All tours will be cancelled from 23rd of March until further notice. Our office will be closed after 5:30pm on 27th of March.

While we close the office, we will be limited only in email communication.

We will provide a further update on these operations matter, communicate with you on any changes.

The health and wellbeing of our customers and staff remains our utmost priority and look forward to reopening when the time is right.

On behalf of our team, we thank you for your support and understanding. Please stay safe.

Important Information – Coronavirus Update

We write to you to give an update on how Tour Gold Coast is going to manage challenges relating to the Novel Coronavirus outbreak. It has been very difficult for us in the tourism to see the situation surrounding impacting on our industry.

Due to significant amount of cancellations and shortage of customers, we will arrange some adjustments on our daily operations as per followings:

  • From Saturday 28th March, we will close our office on all Saturdays and Sundays until further notice. We will response you back all enquiries and emails received on weekend as soon as possible on following Monday.
  • We will not confirm new bookings for Glow Worm Tour in English on Saturdays and Sundays until the end of April. Exception with days with already confirmed bookings and we operate the tour as we honor on confirmed bookings.

We will continually review the situation and make changes where necessary. Any changed will be communicated on our website and Facebook with you.

The news about novel coronavirus continues to develop. It is important to take sensible steps to look after yourself and your family.

Thank you for your support and we will continue to try providing quality services. We appreciate your cooperation and understanding on this matter.

Bush Fire Donation 【FEB 2020】

Thank you for all your generosity for the WWF donations during the tour. Tour Gold Coast has been donating to WWF Australia on wildlife and nature recovery fund to supply urgent care to wildlife organisations. In February, we donated in total of $789.00.

 

WWF 202002

 

Bushfire Donation

Thank you for all your generosity for the WWF donations during the tour. Tour Gold Coast has been donating to WWF Australia on wildlife and nature recovery fund to supply urgent care to wildlife organisations. In January, we donated in total of $506.50.

WWF Receipt 20200203

Our Novel Coronavirus Prevention

We would like to take this opportunity to thank you for your support of Tour Gold Coast.

The situation in relation to the 2019 novel coronavirus continues to evolve. We would like to ask for your cooperation regarding the below company policies in order to prevent the spread of the disease.

Currently, the Australian Government Department of Health recommends people who have been in Hubei Province of China be isolated in their home for 14 days after leaving Hubei Province to monitor for the development of symptoms. Refer to the below web page from health.gov.au

https://www.health.gov.au/news/coronavirus-update-at-a-glance

Pursuant to this, Tour Gold Coast asks all tour customers to comply with the below new policies effective immediately.

  1. We regrettably must decline service to customers who have been in Hubei Province in the past 14 days.
  2. If there is one customer within the group who has been in Hubei Province in the past 14 days, we must decline all customers in the same booking confirmation number.
  3. Our tour guides will ask the above question to all customers at the time of hotel pick ups.
  4. If any customers fall under the above categories and have their tour cancelled at hotel pick up, the cancellation fee will be waived.
  5. We will  advise customers to contact the booking agent and receive a refund through the booking agent for the tour.

Please also be informed we have been implementing the following prevention activities:

  1. Reusable tour equipment is sanitised and disinfected
  2. Sanitisation and disinfection of the interior of the vehicles after each tour
  3. Customers to use alcohol-based hand sanitiser when they board our tour bus

We aim to ensure we provide customers with a safe and enjoyable experience. We appreciate your cooperation on this difficult situation during an international emergency.

Should you have any questions on this matter please feel free to contact us on 07 5538 2800.

 

Thank you.

20200131 Coronavirus Prevention - for Customer_page-0001

Donation support for Australia’s Bushfire Emergency

Australia is in the grips of a nationwide bushfire emergency. Tour Gold Coast has been offering customers an opportunity to donate directly to WWF’s Australian Wildlife and Nature Recovery Fund, to save wildlife, and when the fires have cleared, restore our lost forests in New South Wales, Victoria and South Australia.

Your support is very much appreciated.

https://www.wwf.org.au/get-involved/bushfire-emergency#gs.qpz879

 

 

Australian Wild Bushfire Update

Tour Gold Coast wish acknowledge the outstanding efforts of Australia’s Rural Fire Services, volunteer fire fighters and local rangers. Natural Bridge section of Springbrook National Park fortunately remains unaffected. Therefore, we are operating Glow Worm tour nightly as normal.   Glow Worm Tour customers can continue to enjoy the rainforest walk and viewing glow worms in safety.

Updated : 28/JAN/2020

【Update】Glow Worm Tour

We have been informed Springbrook National Park is now reopened. We are operating all tours as usual. We look forward to receiving bookings.

 

【Update】Currently NO Glow Worm Tours due to Bush Fires

Springbrook National Park closure has been extended until 13th of September due to ongoing current wildfire situation. We will keep informed through our website.

We apologies for any inconvenience caused by this unfortunate situations.

 

Please contact our office for further information and tour availability.
Phone: 07 5538 2800
Mail: info@tourgc.com.au

updated
9/9/2019

Currently NO Glow Worm Tours due to Bush Fires

Due to current wildfire, Springbrook National Park is temporarily closed until declared safe. Wildfire mitigation activities are in progress and areas will be reopened once conditions are considered safe. As of today, the park is closed until 10th September.

Stay informed of closures and weather conditions. The closure may be extended but we will keep informed through our website. If you have booked our tour during the closure date please contact us (or travel agent) to discuss change the tour date or refund the tour fee.

We apologies for any inconvenience caused by this unfortunate situations.

 

Please contact our office for further information and tour availability.
Phone: 07 5538 2800
Mail: info@tourgc.com.au

updated on 9th of September 2019

Family Discount Available !

1 CHILD FREE with 2 paying adults for Glow Worm Tour – Book now & Save $60.

 

Enjoy unforgettable family fun night with rainforest walk to the famous Natural Bridge rock arch to discover mesmerizing living lights of glow worms in a cave featuring a cascading waterfall.

Please enter family discount promotion code provided on our web page when you book online >> https://www.tourgc.com.au/v1/web_booking_date/ENG/GWT/

 

Greenfleet’s Planting Day

On 11 May, Our Staff SHOOTA took part in the @greenfleetasutralia ‘Tree Planting Day 2018’ to give back to our environment by planting a total of 1000 new trees!
Grow grow gorw you beauty’s ! #revegitation @ Schuster Park.
Thanks SHOOTA !

 

Greenfleet Planting 1 Greenfleet Planting 2 Greenfleet Planting 3

Certificate of Climate Protection

South Pole TM aims to help individuals and businesses to reach sustainability commitments and goals by accelerating the transition of carbon emissions to a low-carbon and climate-resilient economy, whilst at the same time, contributing towards the growth of the renewable energy industry in hopes for a future of 100% renewable global energy. Tour Gold Coast have so far compensated 50 tonnes of Greenhouse Gas Emissions by investing into South Pole’s climate protection project. The carbon credits that South Pole source are from accredited and new renewable energy projects whilst supporting the UN Sustainable Development Goals.

South Pole Certificate Feb 2018

Greenfleet Program

Tour Gold Coast is a proud supporter of Greenfleet, and has been participating in its native tree planting program to offset CO2-e and restore balance. During our tours, tour guides ask for a voluntary donation. With your generous support, in the last 6 months we have been able to plant 193 trees to establish a biodiverse forest and offset 52 tonnes of CO2-e.

We would like to thank our customers for their support for this cause. Thank you for supporting the continued existence of nature’s beauty for generations to come; thank you for caring.

Greenfleet Offset Certificate Jan-Jun 2017

Greenfleet Program DEC 2016

Tour Gold Coast is a proud supporter of Greenfleet, and has been participating in its native tree planting program to offset CO2-e and restore balance. During our tours, tour guides ask for a voluntary donation. With your generous support, in the last 6 months we have been able to plant 221 trees to establish a biodiverse forest and offset 59.08 tonnes of CO2-e.

We would like to thank our customers for their support for this cause. Thank you for supporting the continued existence of nature’s beauty for generations to come; thank you for caring.

Greenfleet Offset Certificate DEC2016_imgs-0001

Greenfleet Program

Tour Gold Coast is a proud supporter of Greenfleet, and has been participating in its native tree planting program to offset CO2-e and restore balance. During our tours, tour guides ask for a voluntary donation. With your generous support, in the last 6 months we have been able to plant 148 trees to establish a biodiverse forest and offset 39.42 tonnes of CO2-e.

We would like to thank our customers for their support for this cause. Thank you for supporting the continued existence of nature’s beauty for generations to come; thank you for caring.

Greenfleet Offset Certificate_imgs-0001

Update on Natural Bridge upgrade construction works (updated on 4th July)

We have been advised by Queensland Parks and Wildlife Service that the scheduled upgrade work at Natural Bridge at early July has been postponed indefinitely. We will operate Glow Worm Tour as per normal schedule at Natural Bridge section of Springbrook National Park. Any update in regard to this matter in the future, we will upload information on our website.

【UPDATED @7th of June】 GLOW WORM CAVE CLOSURE

Queensland Parks and Wildlife Service has informed us that the planned upgrade at Natural Bridge has been rescheduled to early July 2016 instead of 13-24 June 2016.

Therefore Tour Gold Coast will keep operating Natural Bridge Glow Worm Tour through 13-24 June 2016 as the glow-worm cave at Natural Bridge will remain open till the commencement of the work in July 2016.

We previously offered you with an alternative tour which is Mount Tamborine Glow Worm Tour during 13-24 June 2016. You may have booked Mount Tamborine Glow Worm Tour during this period. Please let us know if you wish to cancel the booking.

We will keep you informed with the specific closure period and other details once it is released by Queensland Parks and Wildlife Service.

We apologise for any inconvenience and thank you again for your cooperation in advance.

 

【IMPORTANT】Information of Glow Worm Cave Closure

From 13th June to 24th June, Glow Worm cave at Natural Bridge will be closed due to necessary improvements on the stairs leading into the cave. During the closure period, we will be operating an alternative tour visiting Joalah Section of Mt Tamborine National Park to do night bush walk and glow worm viewing. This section of Mt Tamborine displays glow worms on the banks in natural environments.

Mt Tamborine Glow Worm Tour (13th June to 24th June)
(Specially created tour only offered during the Glow Worm cave closure period)

Prices: Same price as Natural Bridge Glow Worm Tour ($99 for adult, $60 for child and $198 for family)

Pick up Timing: Approximately 15 minutes earlier than Natural Bridge Glow Worm Tour’s pick ups. We will confirm you timing by email.

Tour inclusion: Same as Natural Bridge Glow Worm Tour, except Mt Tamborine is National Park therefore World Heritage site visitation certificate will not be issued

Tour Itinerary:
18:15-19:00  Pick up from Hotels
20:00-           Rainforest Walk & Glow Worm Viewing
21:00-           Stargazing (Weather Permitting)
22:00-           Drop off at Hotels

How to Book the Tour : Go online follow book “Natural Bridge Glow Worm Tour” and complete the booking procedure. Pick up time of your selected hotel will be displayed but that will be adjusted approximately by 15 minutes. We will email you a confirmed pick up time after was. Alternatively, please give us a call on 07 5538 2800 and our Operations Team will assist you to book the tour over the phone.

Please note that Glow Worm cave closure periods may change at short notice due to unforeseen circumstances.

Curtis Fall

Check out HOT DEALS is back! Up to 30% OFF!

Limited time only. You get up to 30% discount on Combo Deals with Natural Bridge Glow Worm Tour and one of Gold Coast’ famous theme parks.

For further details and tour booking, please visit our website and click HOT DEALS.
https://www.tourgc.com.au/hot-deals

 

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